United Utilities finally restored my water supply to full service at 10:30AM on Wednesday. Thats over 7 days 2 hours after they cut it off while working in the road to replace pipes. Apparently getting one tap working at low pressure by Saturday afternoon meets their contractual obligations.
I’d compare their attitude to the attitude against that of the Transco staff a few years ago when replacing gas pipes. They too had a problem. Did they down tools at 5 when they knew they hadn’t done the job? No. They sent someone round telling us that they had a problem and then carried on working. At 1:30AM their engineer rang my doorbell to reconnect my supply and check it was working. Yes it was 1:30 in the morning and I was surprisd but I didn’t mind because they wanted to make sure everyone had a service as soon as possible.